Terms & Conditions
Online Card Payments
Visa, Master and American express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.

NCS, uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the Website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that NCS offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.

If the payment on the credit card is declined for some reason, alternate payment instructions must be received by NCS, 72 hours prior to the time of departure; else, the order is liable to be cancelled.

Internet Banking
If you have an account with any of the below mentioned banks, then you can pay for your order through respective bank's net banking options and the amount will be automatically debited from your account. "www.ncstravels.com" processes the payments through an online gateway system which enables safe and secure transaction. Bank is not responsible for any inconvenience caused or non receipt of the tickets or passengers not allowed on the basis of E-tickets.

- HDFC Bank

Transaction confirmation
You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our office.

What is an e-Ticket?
An e-Ticket is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-Ticket.

How will I get my e-Ticket details?
Your e-Ticket details will be sent to your email address provided by you at the time of making the payment for your booking. In case you do not have an email address, then details can be taken over the phone by calling our office.

If you do not receive your e-ticket within 8 hours of making your booking on ncstravels.com, please call us at:
033-26664444 or 09830474747 .
NCS Travels & Tours Pvt. Ltd. shall not be liable if customers do not comply with this requirement.

Is it necessary to show my NCS Reference Number Confirmation email at the airport check-in counter of the airline?
It is not mandatory to show your NCS Reference Number Confirmation email. In case you are not carrying the NCS Reference Number Confirmation email, you will need to show a photographic identity proof (passport, driver's license etc.) at the airport check-in counter of the airline. However, it is advisable that you carry your NCS Reference Number Confirmation email and e-Ticket together.

Is it necessary to carry my e-ticket with me?
Yes, it is mandatory for you to carry a copy of your e-ticket as sent by ncstravels.com. In the event that you fail to present a copy of your e-ticket, NCS Travels & Tours Pvt. Ltd. will not be held responsible if the Airline does not issue a boarding pass/ disallows you from traveling.

How will I get my boarding pass for an e-Ticket?
You will need to show your e-Ticket confirmation email and e-Ticket number along with a photographic identity proof (passport, driver's license etc.) at the airport check-in counter of the airline. The airline representative will issue your boarding pass at that time.

Prepaid Ticket Advice ("PTA")
A PTA is a Prepaid Ticket Advice. We will give you a PTA number that you need to present at the airport check-in counter of the airline. The airline representative will print and give you your ticket at that time.

Amendment and Cancellation policy
To amend/cancel your ticket offline, contact NCS Travels & Tours Pvt. Ltd.at 033-26664444 or 09830474747. For all offline cancellation a standard charge of Rs. 300 per booking, over and above the airline’s own cancellation charge will apply.

Please refer to airline specific amendment and cancellation policy while using NCS Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.

How do I get a refund after canceling my ticket?
In case of e-Tickets and PTA, the refund shall be processed within 15 - 20 working days from the date of the cancellation request being made. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket.

What are the cancellation / Amendment charges?
Cancellation and/or amendment of airline tickets shall at all times be subject to fees/charges/levies/payments as may be levied/payable to the relevant airline/carrier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked by you. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account.

Except to the extent stated in the individual airline/carrier terms and conditions or otherwise applicable to specific tickets booked/issued, cancellation fee are payable as follows.

For all domestic bookings cancelled online, standard cancellation charges as applicable by the airline shall apply. In addition,NCS will charge Rs. 300 per booking as cancellation /amendment service fee from its customers for cancellation handled via our office. For online cancellations, the charge will be Rs. 150.

The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge and NCS assumes no liability whatsoever in this regard.

Note: Unless expressly stated otherwise, it is mandatory to contact NCS for refunds and the airline will not refund your tickets booked on the Website.

The above mentioned cancellation process and refund processing time may vary.
In case you avail of the Website's hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and NCS would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.

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PRIVACY POLICY
NCS respects your privacy and recognizes the need to protect the personally identifiable information (any information by which you can be identified, such as name, address, and telephone number) you share with us. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our web sites.

In general, you can visit NCS website without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous.

Some of our web pages use "cookies" so that we can better serve you with customized information when you return to our site. Cookies are identifiers which a web site can send to your browser to keep on your computer to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it. The information we collect and analyze is used to improve our service to you.

There are times when we may collect personal information from you such as name, physical address or telephone number. It is our intent to inform you before we do that and to tell you what we intend to do with the information. Generally, you will have the option not to provide the information, and in the future you will be able to "opt out" of certain uses of the information. If you choose not to provide the information we request, you can still visit the NCS website, but you may be unable to access certain options, offers and services.

NCS will not sell, trade or disclose to third parties any information derived from the registration for, or use of, any online service (including names and addresses) without the consent of the user or customer (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the user or others).NCS will allow suppliers to access the information for purposes of confirming your registration and providing you with benefits you are entitled to.

NCS will take appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure. NCS will continue to enhance our security procedures as new technology becomes available.

If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies. Please reference the privacy policy in your subject line. NCS will attempt to respond to all reasonable concerns or inquiries within five business days of receipt.

Thank you for using NCS.